Thank you very much for your interest. Our incoming e-mails are viewed constantly during U.K. working hours (9 am to 5 pm, Monday to Friday), and we aim to answer each, in order of receipt, within 24 hours at the latest. E-mails received on weekends or Public Holidays are automatically acknowledged on the day received, and answered on the first following working day.
If your need is urgent, please call Customer Services on +44 1524 66022 (if calling from overseas), or 01524 66022 (if calling from within the U.K.)
Important Announcement: Coronavirus
As of May 11th, we are pleased to announce that our factory and offices are now open and operational, but in a limited capacity to allow social distancing.
We have implemented precautionary measures to mitigate the risks associated with Covid-19, following the UK Government’s advice and Public Health England guidelines. We will continue to provide updates on any changes to our services.
The shutdown has inevitably had a knock-on effect on delivery schedules, so we ask for your patience in allowing us to work through orders as quickly and as safely as we can. The health and well-being of our employees and customers is our number one priority and we are adapting our ways of working safely to ensure we can continue to supply you with high-quality, luxury baths in such circumstances.
We are working through customer questions and sales enquiries as quickly as we can, but it might sometimes take us a little longer than usual to get back to you: please be assured, however, that we will reply to every enquiry. The best and fastest way to reach us is via email.
We thank you for your understanding and hope that we can be of service.