The Company is committed to ensuring that your privacy is protected and complying with the General Data Protection Regulation (GDPR). Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
The Company may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from April 10th, 2018.
We wish to help you make informed decisions. Please take a few minutes to read the below sections and learn how we may use your personal information and what is collected.
What we collect
We endeavour to collect and use your personal data only with your consent and knowledge and typically when you have enquired, requested product information, when you have ordered or when you respond to communications with us.
We may collect the following information:
- Name and title
- Contact information including postal address, post code, email address and telephone number
- Products that interest you
- Other information relevant to customer surveys and/or offers
Please be assured that any personal data you provide us with will be used in support of the intended purposes stated at the time it was collected, and subject to any indicated preferences by you.
What we do with the information we gather
We require this data from you to understand your exact needs and provide you with a better service, including handling any queries, orders and deliveries. We also require information from you for the following reasons:
- Internal record keeping
- To improve our products and services
- To send you information that we think you may find interesting or useful (using the email address you provide)
- We may use the information to customise the Company’s website according to your interests
- If you consented accordingly we may also use your information to contact you for market research or marketing purposes. We may contact you by email, phone or mail.
How long do we keep your information for?
To ensure we meet our legal data protection and privacy obligations, we only keep your information for as long as we need it for the purposes we initially acquired it for.
In most cases, this means we will keep your data for as long as you continue to show interest in our services, and for a reasonable amount of time afterwards to see if we can be of service later.
Following this we will delete it other than where we lawfully can keep any data for audit or legal reasons.
We shall keep your data on our secure prospect database for no longer than 3 years from receipt subject to individual’s right to unsubscribe or forgotten at any time. You can also choose to withdraw your consent at any time.
TO OPT OUT OF FUTURE COMMUNICATION: We promise to only send you information which we believe you will find useful, based on the contents of your initial enquiry, but if you would prefer to opt-out of any future communication please contact us at info (at) cabuchon.com or +44 (0) 1524 66022 stating your request. We are happy to help.
Controlling your personal information
You can write us at any time to obtain details of the personal data we hold about you. You can also contact us if you believe that any of the information we hold is incorrect or incomplete. This is in accordance with the General Data Protection Regulation. You can reach us at the below address or send an email to info (at) cabuchon.com stating your request. We will correct any information found to be incorrect. We will take all reasonable steps to ensure we confirm your identity before providing you with any details of personal data we may hold about you.
You also have the right to lodge a complaint with our Supervisory Authority (the Information Commissioner’s Office), which is based in the UK and of which we are registered with. Further information, including contact details can be found here: https://ico.org.uk
Our Data Protection Officer – Jordan L. Petts
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We use industry standard TLS certificates to provide data encryption in transit, for example. All access to the Cabuchon website and management portals are covered by HTTPS.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being viewed by our website visitors. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. It cannot be used to identify you individually.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us – such as by filling in a contact form.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage or some website functions but, in the case of this website, it should not adversely affect your viewing experience.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. Such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.